The primary function is to provide advanced technical support and troubleshooting assistance to end-users customers and internal partners, acting as a primary point of contact on several channels: telephone, e-mail, web ticket, etc. for electrical product portfolio, in specific devices for EATON Electrical division. Responsible for interfacing with end customers, but also wholesalers and distributors, panel builders, logistics, quality department, product management, R&D, manufacturing and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales functions. Provide assistance to sales functions across EMEA and external customers in areas such as technical assistance, product or assortment specific questions, technical guidance, warranty, documentation, repair/calibration request and troubleshooting.
The position would include assisting customers with product selection and application assistance via phone and email.
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