The primary function is to provide advanced technical support and troubleshooting assistance to end-users, customers, and internal partners, acting as a primary point of contact on several channels: telephone, e-mail, web ticket, etc., for the electrical product portfolio, in specific devices for EATON Electrical division. Responsible for interfacing with end customers, but also wholesalers and distributors, panel builders, designers, logistics, quality department, product management, R&D, manufacturing, and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales functions. lg...