Romania Core to SCC’s success is its international IT service delivery, supported by our ‘near-shore’ operation in Romania. SCC Romania spans 3 locations, in Iasi and Bacau, and employs 1,000 people, speaking 10 languages and managing in excess of 2 million tickets per year. Our Romania service desk delivers 24/7 multi-lingual support, 365 days per year, with a 9-second average answer time and 97% customer satisfaction rating. Key Facts: 1,000+ multi-lingual staff based over 3 locations 10+ languages 35,000+ telephone calls answered per month 9-second average answer time 2 million+ tickets handles per year 97% customer satisfaction rating 24/7 support Turnover: €11m