WHO WE ARE We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels. We constantly invest in research and development to get a deeper understanding of customers' thoughts, behaviors and needs - for different countries, industries, channels and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact. For almost four decades, we have been helping our clients in more than 160 markets around the world strengthen their relationships with their customers. We are a team of 190,000 passionate people working in 311 sites providing outstanding customer experience from 65 countries in 75 different languages. As one of the world’s larger private sector employers and clear global industry leader, our strategy is to attract and retain the best people and provide the best working environment to inspire our teams all around the world. We know happy employees are more engaged to make a better experience that drives higher customer satisfaction, retention and growth. That is why we transform passion into excellence. Established in 2003, Teleperformance Indonesia offers end-to-end Contact Center Solutions, Visa Application Center Services, Business Center Management (Walk-in Center) and Club Management from key locations throughout Indonesia. We provide services including inbound customer service, outbound telesales, face-to-face customer relationship management services, loyalty management and technical support to diversified industries ranging from telecommunications, financial services (banks and insurance), ISP's (Internet Service Provider) to governments and FMCG (Fast Moving Consumer Goods). WHAT WE BELIEVE Our mission and values represent how we think and act every day to achieve our main goal: happiness from inside out. That means satisfaction for those who work for Teleperformance, for our investors and of course, for our clients and their customers. MISSION “At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. In so doing, we create opportunities and value for employees, clients, customers, communities and shareholders.” WE CARE Teleperformance works to improve business results and also to support people. We invite friends and families to join us in our efforts to aid those in need through our charitable activities, to protect nature and lessen our impact on the environment, and to commit to human rights, labor, environment and anti-corruption principles. We try to make a positive difference in people’s lives and make the world a better place through three different programs: Citizen of the World, Citizen of the Planet and The Global Compact. To help us embrace and adhere to the universal principles of the UN Global Compact, we formally launched our Global Corporate Social Responsibility Committee (“Global CSR Committee” or “Committee”). This Committee is responsible for creating and overseeing the worldwide Group CSR strategy efforts including developing the necessary policies and ensuring compliance. You can watch these videos to know more about the company : https://www.youtube.com/watch?v=vbinL02MtX4 https://www.youtube.com/watch?v=jojAGOPf3j4 Don't forget to visit the company's website! http://www.teleperformance.com/