The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains ranging from strategy and KPIs to employee performance and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered globally through training and advisory services. www.smartKPIs.com is an online portal containing the largest collection of well documented Key Performance Indicator (KPI) examples, supported by a community of tens of thousands of members. This is one of the most popular destinations on the Internet in the performance management and measurement niche, with regular visitors from over 190 countries. Among its customers are large consulting companies, Business Intelligence vendors, multinational corporations, universities, public sector institutions and non-profit organizations. The Institute assists thousands of organizations each year in finding solutions to their KPI needs. Currently, part of its business development plans in new markets, The KPI Institute, opened a new office in Sibiu, Romania its advisory, technology and global support division.