International Paper is a global leader in the paper and packaging industry with manufacturing operations in North America, Europe, Latin America, Asia and North Africa. The Shared Service Center of International Paper in Krakow was opened in 2004. The first department was the European Customer Service, followed soon by the IT Shared Service Center and the Global Customer Service Center. In addition to the before mentioned core functions, the centre’s departments include Finance (Customer Credit Management, Internal Audit, Business Analysis), Supply Chain and Human Resources. Core functions are: Customer Service for Western Europe, Central & Eastern Europe, United States and Information Technology supporting about 3,500 users in more than 70 International Paper locations in 15 countries with a complete range of IT support services.