Guest Service Excellence

• Welcome guests warmly and escort them to their designated tables, where applicable.
• Present menus, explain food and beverage offerings, and make recommendations based on guest preferences.
• Take guest orders accurately and ensure timely service delivery.
• Provide attentive, professional, and personalized service throughout the dining experience.
• Anticipate guest needs and exceed expectations through proactive service.

Food & Beverage Operations

• Ensure correct set-up and preparation of restaurant areas before service.
• Serve food and beverages according to established service standards and SOPs.
• Coordinate with the kitchen and bar teams to ensure accurate and timely order execution.
• Monitor dining areas and promptly clear and reset tables.
• Maintain knowledge of menu items, ingredients, preparation methods, promotions, and beverage offerings.

Guest Relations & Complaint Handling

• Address guest concerns, requests, and special dietary requirements promptly.
• Handle service recovery situations professionally and courteously.
• Escalate unresolved guest concerns to the supervisor or manager as required.
• Follow up to ensure guest satisfaction after issue resolution.

Hygiene, Safety & Quality Standards

• Maintain cleanliness and organization of service stations, dining areas, and equipment.
• Adhere to food safety, hygiene, and sanitation standards at all times.
• Ensure compliance with HACCP guidelines, health regulations, and hotel policies.
• Follow all safety and emergency procedures established by the hotel.

Communication & Coordination 

• Work closely with kitchen, stewarding, housekeeping, and other departments to facilitate smooth operations. 
• Participate in daily briefings and communicate guest preferences, VIP arrangements, and operational updates. 
• Maintain effective teamwork and contribute to a positive work environment.