Image: Global Omnichannel Field Enablement team [EU Only]

Global Omnichannel Field Enablement team [EU Only]

UCB·1070 Anderlecht, Belgium

Global Talent

Get an international experience in a corporate environment.

English

These are the locally spoken languages that you’ll have to know.

Marketing, Software development and programming

These are the backgrounds this opportunity is associated with.

1,700 EUR per month

This would be your gross salary for this job opportunity.
You'll be working at
UCB - Company Logo

About UCB

We are connecting the world by creating reliable and secure mobile experiences anytime, anywhere. BICS is a leading international communications enabler, one of the key global voice carriers and the leading provider of mobile data services worldwide. Our solutions are essential for supporting the modern lifestyle of today’s device-hungry consumer – from global mobile connectivity, seamless roaming experiences, fraud prevention and authentication, to global messaging and the Internet of Things. Global network and a strong presence in Africa, Americas, Asia, Europe and Middle East. Our headquarters is in Brussels (with around 400 employees) and we have regional offices in Bern, Madrid, Dubai, New York, San Francisco and Singapore and a satellite office in Beijing.

Role

Responsibilities

1. Monitor and manage Field Enablement tickets.

2. Triage requests and check that all required information is provided.

3. Route requests to the right team and escalate complex cases.

4. Track ticket status, ownership, follow-ups, and closure.

5. Support CRM, CLM presentation, email, and digital content requests.

6. Coordinate follow-up between local markets and delivery teams.

7. Answer standard process questions using approved guidance.

8. Keep process guides, checklists, templates, and FAQs up to date.

9. Turn recurring questions into reusable support materials.

10. Share clear status updates with stakeholders and the team.

Working hours

Monday to Friday

9:00 am - 5:00 pm

Process

The steps involved in being selected for this opportunity.
Canada
Application process usually takes 29 days

  • STEP 1

    AIESEC Screening

  • STEP 2

    Shortlist

  • STEP 3

    1 st interview: 30/45 mins with Interviewer(s)

  • STEP 4

    2 nd interview: 30/45 mins with Interviewer(s)

  • STEP 5

    Final Decision

Logistics

What you’ll be provided with during your stay

Benefits of becoming a Global Talent

Apply your skills and knowledge in a practical environment.
International Exposure - Experience working in new cultures and industries.
Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)
Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.

FAQs