1. Lead the planning and coordinating activities for all Service Operation resources with team leaders and managers.

2. Analyse and interpret data using Microsoft PowerBI, Power Automate and Excel.

3. Develop and maintain dashboards to track key performance indicators.

4. Assist in the standardising planning processes, templates, and data reporting formats.

5. Contribute to the creation and automation of workflows using automation to enhance back office

operations.

6. Work closely with cross-functional teams to identify gaps in existing processes and implement

standardised solutions.

7. Conduct data validation and clean-up to ensure accuracy in reporting and forecasting.

8. Create user guides and documentation for standardised analytical tools and processes