Image: Customer Service

Customer Service

OWHM Hospitality Management Lda·Leiria, Portugal

Global Talent

Get an international experience in a corporate environment.

English, Portuguese

These are the locally spoken languages that you’ll have to know.

Linguistics

These are the backgrounds this opportunity is associated with.

Unpaid

This job opportunity is unpaid.
You'll be working at
OWHM Hospitality Management Lda - Company Logo

About OWHM Hospitality Management Lda

OWHM Hospitality Management, Lda, founded in 2021 in São Martinho do Porto (Alcobaça), operates in the hotel and catering sector. Its main activities are hotel management, including establishments with restaurants, and consultancy in businesses related to the sector. The company is also involved in decoration, property refurbishment and the operation of tourist units.OWHM Hospitality Management, Lda, founded in 2021 in São Martinho do Porto (Alcobaça), operates in the hotel and catering sector. It focuses mainly on hotel management, including establishments with restaurants, and on business consultancy in the sector. The company is also involved in decoration, property refurbishment and the operation of tourist units.

Role

Responsibilities

- Attend training sessions to grow knowledge of product and to develop customer service skills.

- Resolve phone, walk-in, mail, fax, and email customer inquiries.

- Process and logging incoming calls into CRM system.

- Identify customer needs.

- Forward and escalate inquiries to relevant individuals and departments.

- Contact customers to give them accurate feedback on the progress of their inquiries.

- Provide outstanding customer service.

- Update customer information as required.

- Maintain confidentiality of information.

- Perform other duties as the need arises.

Working hours

Monday to Friday

8:30 am - 4:30 pm

Process

The steps involved in being selected for this opportunity.
Canada
Application process usually takes 8 days

  • STEP 1

    After application you will be contacted by e-mail. Further next steps to submit application and fill a form with your CV

  • STEP 2

    If your profile meets the requirements, you will be asked to fill a forms with your CV and a video-interview

  • STEP 3

    If your video meets the requirements you will be asked for an interview and based on this phase of the process you will be approved for the opportunity

Logistics

What you’ll be provided with during your stay

Benefits of becoming a Global Talent

Apply your skills and knowledge in a practical environment.
International Exposure - Experience working in new cultures and industries.
Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)
Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.

FAQs