Customer Support
BERNARDINO GOMES - GESTÃO HOTELEIRA, S.A.·8200 Albufeira, Portugal
Global Talent
Get an international experience in a corporate environment.
English, Portuguese
These are the locally spoken languages that you’ll have to know.
Linguistics
These are the backgrounds this opportunity is associated with.
Unpaid
This job opportunity is unpaid.
You'll be working at
About BERNARDINO GOMES - GESTÃO HOTELEIRA, S.A.
In a world of transformation, the Real Hotels Group was born in 2020, the result of the largest merger in the Portuguese hospitality industry in the last decade. An ambitious and visionary project, built by professionals who chose a different path: to value authenticity, hospitality, and innovation, even in uncertain times.
Role
Responsibilities
- Attend training sessions to grow knowledge of product and to develop customer service skills.
- Resolve phone, walk-in, mail, fax, and email customer inquiries.
- Process and logging incoming calls into CRM system.
- Identify customer needs.
- Forward and escalate inquiries to relevant individuals and departments.
- Contact customers to give them accurate feedback on the progress of their inquiries.
- Provide outstanding customer service.
- Update customer information as required.
- Maintain confidentiality of information.
- Perform other duties as the need arises.
Working hours
Monday to Friday
9:00 am - 5:00 pm
Process
The steps involved in being selected for this opportunity.
Canada
Application process usually takes 8 days
STEP 1
After application you will be contacted by e-mail. Further next steps to submit application and fill a form with your CVSTEP 2
If your profile meets the requirements, you will be asked to fill a forms with your CV and a video-interviewSTEP 3
If your video meets the requirements you will be asked for an interview and based on this phase of the process you will be approved for the opportunity
Logistics
What you’ll be provided with during your stay
Benefits of becoming a Global Talent
Apply your skills and knowledge in a practical environment.
International Exposure - Experience working in new cultures and industries.
Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)
Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.