#LI-EU

How youll make an impact:

• Solves situations related to policies and holders clients third party providers collaborators queries with the help of specific HR procedures;
• Ensures the accuracy of the documents processed according to the norms objectives set by the direct manager;
• Update processes and procedures reflecting the acknowledged changes;
• Develops good client relationships and raises in time the risks related to client management satisfaction;
• Subject to regular local supervision of progress against results;
• Proactively performing preventive quality controls and taking corrective actions when errors occur;

The role also involves voice support, including handling inbound or outbound calls with employees or stakeholders.

HR Service Delivery is a process under Talent & HR and consists in managing, providing support or interacting with following sub-processes:

• Benefits;
• Health & Pension Provider Management;
• Case Management;
• Workforce & Data Administration;
• Base & Incentive Pay Administration;
• Compensation & Payroll;
• Recognition and Rewards;
• Salary Survey Management;
• Contact Center Support;
• HR Portal; Global Mobility;
• Process Pre-Payroll;
• Process Time Management;
• Agent Training/ Learning and Communications;
• Quality Assurance; Reporting;
• Technical Support and Administration;
• Workforce Management;
• Document Production;
• Employee & Job Data Change;
• Exit Management;
• Organization & Position Management;
• Onboarding Management.