Image: [EUROPE ONLY] Customer Contract Officer with Polish

[EUROPE ONLY] Customer Contract Officer with Polish

Accenture Romania·Bucharest, Romania

Global Talent

Get an international experience in a corporate environment.

Polish, English

These are the locally spoken languages that you’ll have to know.

Business administration

These are the backgrounds this opportunity is associated with.

950 EUR per month

This would be your gross salary for this job opportunity.
You'll be working at
Accenture Romania - Company Logo

About Accenture Romania

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Role

Responsibilities
  1. Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation;
  • Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution;
  • Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention;
  • Develops and maintains knowledge of customer and customer specific business environment;
  • Develops and maintains an understanding of customer Service Level Agreements and departments key performance requirements;
  • Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training;
  • Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures;
  • Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback.
  1. The role also involves voice support, including handling inbound or outbound calls with employees or stakeholders.

Working hours

Monday to Friday

9:00 am - 6:00 pm

Process

The steps involved in being selected for this opportunity.
Canada
Application process usually takes 20 days

  • STEP 1

    AIESEC CV Screening

  • STEP 2

    AIESEC Interview

  • STEP 3

    Company Language Test

  • STEP 4

    HR Interview

  • STEP 5

    Company Final Interview

Logistics

What you’ll be provided with during your stay

Benefits of becoming a Global Talent

Apply your skills and knowledge in a practical environment.
International Exposure - Experience working in new cultures and industries.
Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)
Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.

FAQs