Guest Relations Executive and Waitress
Indian Kitchen PVT LTD·Colombo, Sri Lanka
Global Talent
Get an international experience in a corporate environment.
English
These are the locally spoken languages that you’ll have to know.
Tourism & hotel management
These are the backgrounds this opportunity is associated with.
60,000 LKR per month
This would be your gross salary for this job opportunity.
You'll be working at
About Indian Kitchen PVT LTD
Indian Kitchen is a premium dining destination in Colombo, delivering authentic Indian culinary experiences fused with local Sri Lankan flavors. As we grow our presence, we are looking for a vibrant and dedicated Guest Relations Executive to be the face of our guest experience.
Role
Responsibilities
- Greet and welcome all guests warmly and professionally.
- Ensure an exceptional dining experience through attentive and personalized guest service.
- Communicate effectively with guests to understand their preferences, needs, and feedback.
- Collect verbal and video testimonials from guests and coordinate with the marketing team for optimal use on social media and other digital platforms.
- Upsell restaurant offerings (specials, signature dishes, beverages, desserts, etc.) to increase in-house revenue.
- Drive guest satisfaction and loyalty through genuine interactions and follow-ups.
- Introduce the loyalty program and send a friend programs to guests and add more members.
- Guest data with likes, dislikes, special occasions and so on to be collected and maintained for marketing purpose.
- Encourage and record guest feedback using digital and manual systems; escalate concerns promptly to management.
- Work closely with the marketing team to create engaging content using guest interactions and feedback.
- Support the service team during busy hours with basic responsibilities (e.g., assisting with seating arrangements, coordination, and service support).
- Maintain a pleasant, presentable, and professional appearance at all times.
Working hours
Monday
12:00 pm - 8:00 pm
Wednesday
12:00 pm - 8:00 pm
Thursday to Sunday
12:00 pm - 8:00 pm
Process
The steps involved in being selected for this opportunity.
Canada
Application process usually takes 5 days
STEP 1
CV screening by AIESECSTEP 2
Interview by AIESECSTEP 3
CV screening by companySTEP 4
Interview by company
Logistics
What you’ll be provided with during your stay
Benefits of becoming a Global Talent
Apply your skills and knowledge in a practical environment.
International Exposure - Experience working in new cultures and industries.
Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)
Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.