ACE Program | Danish Language Coach
Premium
Tata Consultancy Services Ltd.·Mumbai, Maharashtra, India
Global Talent
Get an international experience in a corporate environment.
Danish
These are the locally spoken languages that you’ll have to know.
Communication & journalism
These are the backgrounds this opportunity is associated with.
53,000 INR Per Month
This would be your gross salary for this job opportunity.
You'll be working at
About Tata Consultancy Services Ltd.
Tata Consultancy Services Limited (TCS) is a leading Indian multinational information technology (IT) services and consulting company within the Tata Group. Headquartered in Mumbai, TCS operates in 55 countries and is recognized as one of the world's most valuable IT services brands. Notably, TCS became the first Indian IT firm to reach a valuation of $200 billion, securing its position as one of India's largest companies by market value. In collaboration with AIESEC, TCS launched the ACE (Accelerate, Connect, and Experience) Program in 2005, an international career initiative that brings young global talent to TCS offices worldwide. This program not only enriches TCS’s workforce with diverse perspectives but also offers participants a platform to build highly qualified careers. Since its inception, over 3000 young professionals from around the world have participated in the ACE program, with many continuing their careers in TCS across various global branches. The program remains a vital part of TCS's mission to foster innovation through diversity and inclusivity, ensuring a dynamic and globally-oriented workplace culture.
Role
Responsibilities
- Language SMEs will be product trained; they will be processing few cases to ensure product knowledge is abreast
- Address language-related queries from agents in real time.
- Assist with translation challenges and provide clarifications on tone, context, and cultural nuances.
- Verify translations for accuracy and ensure they align with process standards and culture.
- Conduct Quality audits on case handling to assess language accuracy and process adherence.
- Identify trends, common errors, and areas needing improvement.
- Document audit findings for reporting and coaching purposes.
- Conduct one-on-one or group coaching sessions based on audit findings.
- Conducting refresher training to address communication style, product knowledge, and tone.
- Provide targeted feedback to improve customer interactions in line with the culture.
- Share best practices and language tips to enhance performance, considering the cultural nuances
- Review and provide feedback on language translation accuracy and share opportunities for improving the translation in the tool
- Update and refine reference materials for continuous language enhancement.
- Attend calibration sessions with Quality teams and Operations.
- Participate in process updates and SME discussions.
- Document audit findings and maintain training materials for future reference.
Working hours
Monday to Friday
12:00 pm - 9:00 pm
Process
The steps involved in being selected for this opportunity.
Canada
Application process usually takes 15 days
STEP 1
ShortlistingSTEP 2
Contact After ShortlistingSTEP 3
HR InterviewSTEP 4
AssessmentSTEP 5
Technical InterviewSTEP 6
Selection
Logistics
What you’ll be provided with during your stay
Benefits of becoming a Global Talent
Apply your skills and knowledge in a practical environment.
International Exposure - Experience working in new cultures and industries.
Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)
Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.