Activity 1 | Customer service and technical support:

• Onboarding and training clients in the use of messaging platforms and tools (WhatsApp Business API, chatbots, multi-agent).
• First-level incident resolution, problem analysis and escalation when necessary.
• Proactive customer monitoring (post-sales, project progress, updates by plan, activity analysis).
• Management of proactive communications and feedback collection to improve products and services.

Activity 2 | Commercial management:

• Prospecting and managing leads through LinkedIn, phone calls, email marketing, web forms and WhatsApp.
• Coordination of meetings with potential clients, presentation of services, generation of commercial proposals and closing of sales.
• Identification of cross-selling opportunities, partnerships and development of new products or commercial strategies.

Activity 3 | Relationship with clients:

• Strategic support in the use of the contracted solutions, ensuring a positive experience.
• Participation in meetings, training and corporate events.
• Development of solid relationships with B2B clients and advice on good practices.

Activity 4 | Internal management:

• Registration of information in CRM or assigned tools (Drive, Microsoft Office).
• Participation in internal meetings to exchange progress, consultations and ideas.
• Collaboration with internal teams (commercial, IT, billing) to guarantee service quality.

 Information security:

• Application of policies and procedures that guarantee information security.
• Management of security incidents quickly and effectively.