Global Talent
Guest Relations Officer
Lanka Island Resorts Ltd·Colombo, Sri Lanka
60000 LKR per month
This would be your gross salary for this job opportunity.
Tourism & hotel management, Public relations
These are the backgrounds this opportunity is associated with.
English, Russian
These are the locally spoken languages that you’ll have to know.
Company
About Lanka Island Resorts Ltd
Immerse yourself in the ultimate tropical escape at Lanka Island Resorts Ltd, where luxury meets authentic Sri Lankan hospitality. Nestled in stunning island settings, our resort offers an unparalleled experience, blending modern comfort with the natural beauty of Sri Lanka's pristine beaches, lush greenery, and vibrant culture.
Indulge in world-class accommodations, savor gourmet local and international cuisine, and rejuvenate your body and soul at our serene wellness spa. Whether you’re seeking a romantic getaway, a family adventure, or a tranquil retreat, Lanka Island Resorts promises unforgettable memories with personalized service and unique activities tailored just for you.
Role
About the job and it’s activities
About
Working hours
Monday to Friday, - 9:00 am - 6:00 pm
Responsibilities
- Conduct show-arounds for in-house as well as external / prospective guests on request of the duty manager.
- Handling guest complaints and concerns (specially Russian Nationality) in an efficient and timely manner and Overseeing VIP guests, arrivals and departures.
- Assist in concierge operation when and where necessary.
- Familiarize the guest with the room for a first-time guest.
- Check on VIP reservations, complete their pre-registration formalities.
- Maintain up-to-date information on room rates, current promotions, offers and packages.
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards
Process
The steps involved in being recruited for this job.
- 1CV screening by AIESEC
- 2Interview by AIESEC
- 3CV screening by the company
- 4Interview by the company
Logistics
What you’ll be provided with during your stay
Benefits of becoming a Global Talent
Apply your skills and knowledge in a practical environment.
International Exposure - Experience working in new cultures and industries.
Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)
Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.