1. Build relationship with international customers through

devising effective communication strategies to understand the

guests' background and their services preferences.

2. Answer customers' enquiries, understand possible needs of

customers and actaccordingly in a professional and polite

3. Promotehotel to international customers by catering to their

cultural backgrounds and hence taste difference.

4. Promote customer loyalty and build uphotel's reputation

through providingquality services.

5 Ensure customer satisfaction by analyzingcustomer feedback,

and to devise appropriate methods to enhance service

performance and customers' satisfaction level.

6. Provide assistance to colleagueswhen necessary to work as a

team, without compromising services provided to customers.