- Handling communications with multiple clients,

understanding and communicating the clients business

needs with the internal team, and retaining clients for

renewal of contracts.

- Prepare basic reports, and assist with preparation of

demo decks for clients.

- Learn and be able to explain the specifics of our scope of

services to clients.

- Provide advice as subject matter expert, based on clients

objectives and insights gathered.

- Meet with clients or manage via con-calls to present,

discuss and identify their objectives and goals.

- Develop, foster, and strengthen the working relationship

with clients maintaining happiness and satisfaction levels

at the highest degree possible.

- Upselling and farming client accounts to ensure long

term partnerships.

- Responsible for task status follow-up / update reports

for managers.

- Function as a Project Manager, handling the business

needs and requests of clients, ensuring clients

satisfaction and resolution of issues.

- Good project and time management capability and

willing to work long hours when required.

- Coordinate with the internal team and clients to clarify

and ensure the SLA for each client is adhered to. Monitor

quality of work and SLA adherence for all projects

assigned or involved in.

- Communicate, coordinate, and collaborate with Design,

Development, Sales, Finance, Corporate Insights

Managers and Analysts to ensure smooth delegation and

completion of projects assigned.

- Be the main point of contact between the clients and the

internal team for all communications.

- Act as a point of escalation and collaborate with other

functions to drive resolution of issues.

- Manage the operational relationship of accounts,

ensuring effective communication and working

relationships between clients and internal team.

- Work well under pressure of tight deadlines, and self-

confidence especially in a demanding situation.

- Keep up to date with social media trends, various

industry digital marketing needs and work towards

improving communication/interpersonal skills.

- Perform any other ad-hoc duties as assigned.