Global Talent
Onboarding Specialist Customer Success
Niko·Ciudad de México, CDMX, México
18000 MXN per month
This would be your gross salary for this job opportunity.
Marketing, Sales
These are the backgrounds this opportunity is associated with.
Spanish
These are the locally spoken languages that you’ll have to know.
Company
About Niko
Niko is a climate fintech startup dedicated to accelerating the adoption of solar and electrification products in Latin America for the residential and small business sectors.
Niko Energy is designed to be a differentiator in the Latam markets by providing a comprehensive and seamless experience for our customers, managing everything from sales, financing, installation, to after-sales services for upsells. Our platform uses cutting-edge technology to offer e-commerce style interaction, ensuring convenience and efficiency.
Our business model is inspired by successful companies such as Sunrun and Enpal, with whom we share an investor, Picus Capital. In July 2023, we successfully secured $3.3 million in equity financing (as reported by TechCrunch). Although we are still in the early stages, Niko is experiencing robust growth and significant demand for our solar offering.
Role
About the job and it’s activities
About
Working hours
Monday to Friday, - 9:00 am - 5:00 pm
Responsibilities
Guarantee customer satisfaction
Coordinate and execute personalized onboarding plans for new clients.
Conduct training sessions and product demonstrations to ensure customers understand how to use the tools and services provided.
Act as the primary point of contact for new clients during the onboarding process.
Respond to questions and resolve problems in a timely and effective manner.
Work with teams to ensure a smooth customer transition from contract signing to product utilization.
Provide feedback to internal teams on customer needs and suggestions to continually improve the onboarding process and user experience.
Proactively identify and address any issues or challenges that may arise during the onboarding process
Process
The steps involved in being recruited for this job.
- 1AIESEC shortlisting
- 2Human Resources Interview
- 3Manager Interview
- 4Niko final decision
Logistics
What you’ll be provided with during your stay
Benefits of becoming a Global Talent
Apply your skills and knowledge in a practical environment.
International Exposure - Experience working in new cultures and industries.
Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)
Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.