Image:  BG Quotation & Technical Support Intern
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Global Talent

BG Quotation & Technical Support Intern

EATON·Budapest, Hungary

300000 HUF per month

This would be your gross salary for this job opportunity.

Electrical engineering, Electronics engineering, Mechanical engineering

These are the backgrounds this opportunity is associated with.

English, French, German

These are the locally spoken languages that you’ll have to know.
Company
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About EATON

We’re a power management company, but more importantly, what we do improves the quality of life and the environment. Our products, technologies and services make a difference in the world. We help our customers solve their greatest power management challenges through our industry leading electrical, aerospace, hydraulic and vehicle products and services. We aspire to be a model of inclusion and diversity because it’s the right thing to do for our people, investors, customers and communities. Sales of $19.7 billion (2016) 95,000 employees +175 countries. For more information, visit Eaton(dot)com. Eaton’s goal is to grow in EMEA. If you want to be part of a start-up organization - with opportunity to develop an Eaton career in Budapest and beyond; have a professional, problem solving mindset to adapt and drive improvements in process, tools, and organization; and a focus on taking care of customers. This internship is a unique opportunity for those who are looking for advancement in their career and would like to work in a truly value-added position.

Role

About the job and it’s activities

About

Working hours

Monday to Friday, - 9:00 am - 5:00 pm
Responsibilities

The BG Quotation & Technical Support Intern will synergize with local sales colleagues, area managers, end customers, partners, wholesalers and distributors, designers, and/or sales or service representatives when necessary to handle a variety of pre-sales or post-sales technical support functions. Supporting the local sales functions and external customers in areas such as documentation localization, technical assistance, product or assortment-specific questions, technical guidance, warranty, documentation, repair/calibration requests, and troubleshooting.

Among the main activities are:

  • Manage technical inquires (deliver-to-order, configuration-to-order) and draft technical quotations based on electrical diagrams, lists of material, tender documents, technical data within the deadlines. Manage BG Simulations with the simulator tool and prepare the requested output.
  • Manage cross references and provide technical support in choosing the components among the EATON product portfolio and competitors.
  • Assist internal and external customers with product selection and application assistance via email and phone.
  • Provide L1 technical support (hardware and/or software) related to EATON BG portfolio via phone/email/webchat, etc., taking responsibility for the case until final resolution by resolving or escalating the case to L2/L3 or quality departments and keeping the clients informed about their case while keeping the SLA.
  • Initiates site interventions with service partners or field service engineers.
  • Initiates RMA process and product replacements/spare part orders together with the sales organizations and order management/logistic teams.
  • Provide support in testing for the development of engineering softwares and tools for design and quotations.
  • Support the localization of in-country based technical and commercial documentations.
  • Assist customers in resolving hardware and/or software issues that might involve escalations to L2 and above technical support engineers, R&D, and Product Managers.
  • Drive customer loyalty through quality service, improved value, and a high-performance culture.
  • Participate actively in CI projects and initiatives to increase productivity and efficiency from team and BSC activities.
  • Support the BG Technical Support and Quotation Engineers' and the Team Leader's daily work.

Process

The steps involved in being recruited for this job.
  • 1
    CV Screening
  • 2
    First Interview
  • 3
    Second Interview

Logistics

What you’ll be provided with during your stay

Benefits of becoming a volunteer

Get certified as a Global Volunteer
Develop a set of leadership qualities through our Leadership Development Assessments
Get personal & professional training by the local office abroad
Impact the world for the better by contributing towards the Sustainable Development Goals

FAQs