Image: Order Specialist (EU only)
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Global Talent

Order Specialist (EU only)

Schneider Electric - Global Partnership·Nikolai, Sweden

24000 SEK per month

This would be your gross salary for this job opportunity.

Logistics, Business administration

These are the backgrounds this opportunity is associated with.

English

These are the locally spoken languages that you’ll have to know.
Company
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About Schneider Electric - Global Partnership

Schneider’s purpose is to empower individuals to optimize energy and resources, bridging progress, sustainability and innovation for all. We call this "Life Is On". We drive digital transformation through the seamless integration of cutting-edge process and energy technologies, connecting products, controls, software and services across the entire lifecycle such as homes, buildings, data centers, infrastructure, and industries. As a company operating in 115+ countries around the world, we are the most local of global companies. We embrace open standards and collaborative partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values. Schneider Electric lies a strong commitment to diversity and inclusion as essential elements of its performance and success. Take part in the Schneider Electric adventure, be a catalyst for positive change and join us!

Role

About the job and it’s activities

About

Working hours

Monday to Friday, - 9:00 am - 5:00 pm
Responsibilities
  • Be the primary contact of CCC for OG flows & customers for IG flows.
  • Manage Open Order Portfolio (Errors, Delays monitoring) and Act proactively to secure a good service level.
  • Manage the potential invoicing process.
  • Manage urgencies, critical requests and provide special attention to VIP customer orders & High priority orders.
  • Manage Customer Complaints & act proactively to prevent escalation.
  • Handle Escalations on a timely manner and provide with the best answer & resolutions to CCC or IG customers.
  • Participate in visit and/or consultation of customers and front offices to understand the different logistics solution needs, priorities and expectations per customer segment.
  • Build, update and ensure respect of the SLA (Service Level Agreement) with CCC & with IG customers.
  • Ensure manual order booking when needed (Generic refs, Configurable refs, tendering).
  • Manage returns if required (mainly for IG with some exceptions for Field Services on OG customers), from the manual return order creation to the credit note submission.
  • Raise Master Data requests if required (for allocation process, to add a new customer, to update a material).
  • Allocation Management.
  • Export Management.
  • Performance animation.
  • Projects & Continuous Improvements.
  • Follow up on Performance KPIs and lead projects for continuous improvement.

Process

The steps involved in being recruited for this job.
  • 1
    Application
  • 2
    Interviews
  • 3
    Shortlist

Logistics

What you’ll be provided with during your stay

Benefits of becoming a volunteer

Get certified as a Global Volunteer
Develop a set of leadership qualities through our Leadership Development Assessments
Get personal & professional training by the local office abroad
Impact the world for the better by contributing towards the Sustainable Development Goals

FAQs