• Navigating claimants when requesting damage compensation as well as ad hoc support towards the customers.
• Investigating the details of claimants’ compensation requests by identifying and requesting relevant information and documents confirming the details of the loss
• Handling and resolving customer claims as per company procedures and policies.
• Gathering and storing loss data according to internal compliance regulations
• Taking proactive steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy
• Making decisions on the best solutions for the claimant and insured company

To be successful in this role, it is expected that you have:

• Excellent knowledge of Norwegian, as well as the English language, good communication skills both in written and verbal
• Ability to work independently, organize, and prioritize own tasks effectively
• The ability to strengthen a culture of cooperation between team members to ensure high professional standards and a positive atmosphere, as well as encouraging knowledge sharing
• General computer literacy – familiarity with the MS Office Package.