Associate Technical Support - Spanish
Tech Mahindra Ltd·Budapest, Hungary
Global Talent
Get an international experience in a corporate environment.
Spanish, English
These are the locally spoken languages that you’ll have to know.
Software development and programming, Computer sciences, Business administration
These are the backgrounds this opportunity is associated with.
300,000 HUF per month
This would be your gross salary for this job opportunity.
You'll be working at
About Tech Mahindra Ltd
At Tech Mahindra we are the digital Changemakers and we are here to disrupt old ideas, blaze new trails, and create connected experiences for a connected world.
Role
Responsibilities
- Act as a single point of contact for phone calls, chat and emails from users regarding IT issues and queries
- Record incident resolutions in the Help Desk tool based on user communication via phone, email, chat etc.
- Ensure that issues are resolved within ticket life cycle
- Co-ordination between users and resolver groups (if necessary)
- Incident handling and escalation management
- Work independently and within a team
- Communicate well with internal and external contacts
- Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
- Adhere to Tech Mahindra and client’s procedures, policies and guidelines
- All KPI related tasks must be followed & adhered to avoid business impact
- To ensure that breaks are pre-approved by SME, Team Leader or Manager
- Strong problem resolution skills
- Escalate unresolved calls to the resolution support team
- Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Any additional ad hoc tasks that may contribute to a better service to the client or improvement to the KPI
Working hours
Monday to Friday
9:00 am - 5:00 pm
Process
The steps involved in being selected for this opportunity.
Canada
Application process usually takes 11 days
STEP 1
No. of days CV Screening: Review if the application meets the basic requirements in terms of background and skills. If the candidate doesn't pass this phase, he/she will be notified that the application was rejected.STEP 2
Student certificate approval: After passing the first step, we will send you a first contact email requesting you to provide a valid student certificate. The student certificate must assure you are currently a University student and you will have a student enrollment until the end of your internship contract.STEP 3
Selection process: The interview with the applicant takes place. The selection process usually takes around 5 days.
Logistics
What you’ll be provided with during your stay
Benefits of becoming a Global Talent
Apply your skills and knowledge in a practical environment.
International Exposure - Experience working in new cultures and industries.
Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)
Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.