Service Desk Analyst
Tata Consultancy Services Ltd.·Budapest, Hungary

Global Talent
Get an international experience in a corporate environment.
English
These are the locally spoken languages that you’ll have to know.
Systems and Computing Engineering, Computer engineering
These are the backgrounds this opportunity is associated with.
220000 HUF per month
This would be your gross salary for this job opportunity.
You'll be working at
About Tata Consultancy Services Ltd.
Tata Consultancy Services Limited (TCS) is an Indian multinational information technology (IT) consultancy company. It is part of the Tata Group and operates in 46 countries. TCS is one of the largest Indian companies by market capitalization, reaching US 100 billion in 2018. TCS is now placed among the most valuable IT services brands worldwide and ranked by the Forbes as one of the most Worlds Most Innovative Companies, making it both the highest-ranked IT services company and the top Indian company. In 2004, TCS and AIESEC created the ACE Program, an International Career Program with the objective to bring to our offices young internationals with eagerness to learn and to add diversity to our working environment, at the same give an opportunity to the youth to build a highly qualified professional career. ACE stands for Accelerate, Connect and Experience, and thats what we provide for each one of our interns on daily basis.Since the ACE Program between TCS and AIESEC was established in 2004, +2500 global youth talents participated in ACE program in TCS offices. In 15 years of the program, many ACE interns continued their professional life in different TCS branches across the world.
Role
Responsibilities
· Assist users over the telephone, through e-mail/voice mail, and over web interface.
· Diagnose and solve software and hardware problems by giving step-by-step instructions
· Instruct users on usage of application systems
· Learn and implement new technologies, tools, processes and policies
· Provide training to other staff members as required
· Document new technical solutions in the knowledge base
Working hours
Monday to Friday
9:00 am - 6:00 pm
Process
The steps involved in being selected for this opportunity.
Canada
Application process usually takes 17 days
STEP 1
CV Screening: Review if the application meets the basic requirements in terms of background and skills. If the candidate doesn't pass this phase, he/she will be notified that the application was rejected.STEP 2
Student certificate approval: After passing the first step, we will send you a first contact email requesting you to provide a valid student certificate. The student certificate must assure you are currently a University student and you will have a student enrollment until the end of your internship contract.STEP 3
Pre-screening call: After student certificate is approved, a short call of 30 min is scheduled with the candidate to set expectations and get to know better the applicant.STEP 4
Selection process: Three rounds of interviews, done usually in a row. The selection process usually takes around 3 hours.STEP 5
Feedback: Sharing feedback and results from the selection process.
Logistics
What you’ll be provided with during your stay
Benefits of becoming a Global Talent
Apply your skills and knowledge in a practical environment.
International Exposure - Experience working in new cultures and industries.
Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)
Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.