Customer Experience Management Intern
Premium
DHL Group·Bonn, Germany
Global Talent
Get an international experience in a corporate environment.
English
These are the locally spoken languages that you’ll have to know.
Business administration, Marketing
These are the backgrounds this opportunity is associated with.
1560 EUR per month
This would be your gross salary for this job opportunity.
You'll be working at
About DHL Group
Deutsche Post DHL Group is the world’s leading logistics company. With about 550,000 employees in 220 countries and territories worldwide, we connect people and markets and drive global trade.
Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment.
We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds and have been partnering with AIESEC for over 20 years, bringing around 100 interns from all over the world to our locations every year.
All of our AIESEC interns become part of Upgrade Program when they join the company. Upgrade Program will not offer you only an internship experience but also:
• Mentorship program facilitated by AIESEC alumni to ensure a successful career plan in DPDHL
• Customized workshops and digital learning plan focused on our business’ most demanded skills
• Exclusive networking spaces facilitated by the AIESEC community, designed to retain quality young talent in DPDHL
Role
Responsibilities
- Promoting our Customer Experience and facilitate communications with country coordinators, project managers, and departments.
- Supporting the development and maintenance of various performance management tools and reports based on NPS methodology.
- Assist the Global CXM team through special ad-hoc tasks and projects
- Developing information/communication material and research on topics such as competitive analysis, benchmarking, etc.
- Possibility to drive your own work-streams and projects, depending on your ambition and skills.
- Join a small and dynamic team with experienced international colleagues from the business as well as top strategy consulting with deep Supply Chain knowledge
Working hours
Monday to Friday
9:00 am - 5:00 pm
Process
The steps involved in being selected for this opportunity.
Canada
Application process usually takes 31 days
STEP 1
Application: Eligible candidates: Master students (you need to remain student for the whole duration of the internship) and Bachelor graduates (only if you graduated max 2 months before the start of the internship)STEP 2
CV screeningSTEP 3
Selection process
Logistics
What you’ll be provided with during your stay
Benefits of becoming a Global Talent
Apply your skills and knowledge in a practical environment.
International Exposure - Experience working in new cultures and industries.
Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)
Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.