1. Maintain Budget Management Dashboard to ensure good insights on spend and to take mindful decisions on resource allocation
2. Manage and maintain skills resilience and training compliance dashboards in collaboration with vendor/partner team/organization to maintain right level of skills, in line with contract KPI and SLAs.
3. Track and monitor progress on key actions across teams (from monthly performance review meetings and vendor/partner steering committees)
4. Guide the operational teams towards seeking opportunities for continuous improvements, automation, and optimization in a customer centric mindset. a. Seek for reduction/automation of repetitive incidents and tasks. b. Look for and implement ways to empower users to be as independent as possible (e.g. trainings, knowledge repositories, community building, etc).
5. Manage activities around invoice reception, review and approval.
6. Facilitate UCB IT audits as appropriate towards AMS teams Quality, Security
7. Provide assistance towards scoping, forecasting, budget planning.
8. Maintain effectiveness in knowledge transfer of IT applications from project to support team.
9. Control Implementations to stay compliant as appropriate for various methods and processes (AGILE, SCRUM, validation, GxP)
10. Facilitate activities around contract renewals, industry external benchmarking on costs and performance.

-You have great communication skills - Ability to build and maintain effective

relationships of trust and credibility with internal stakeholders

-You are willing to work autonomously and in teams

-You are flexible in operating within established procedures and practices.

-You are accountable: see it, own it and solve it mindset.

-You think holistically: connecting internally and externally

-You have a feedback culture: able to receive and convey feedback

-You are reliable: able to deliver sustainable results over a long period of time

-You are a strong team player, adding value in a cross functional team

-You prove ability to influence stakeholders

-You are agile: learn from past mistakes, adapt to new conditions, focus where impact

-Willingness to go the extra mile while seeking for automation opportunities and reduction of repetitive incidents and tasks.

-You are familiar or willing to learn with Incident, Service Request, Change Request processes

-You are familiar with or willing to learn reporting tools