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Global Talent

Customer Delivery Experience (CDX) Leader

Schneider Electric - Global Partnership·Helmond, Netherlands

2000 EUR per month

This would be your gross salary for this job opportunity.

Logistics, Business administration, Industrial engineering

These are the backgrounds this opportunity is associated with.

English

These are the locally spoken languages that you’ll have to know.
Company
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About Schneider Electric - Global Partnership

Schneider’s purpose is to empower individuals to optimize energy and resources, bridging progress, sustainability and innovation for all. We call this "Life Is On". We drive digital transformation through the seamless integration of cutting-edge process and energy technologies, connecting products, controls, software and services across the entire lifecycle such as homes, buildings, data centers, infrastructure, and industries. As a company operating in 115+ countries around the world, we are the most local of global companies. We embrace open standards and collaborative partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values. Schneider Electric lies a strong commitment to diversity and inclusion as essential elements of its performance and success. Take part in the Schneider Electric adventure, be a catalyst for positive change and join us!

Role

About the job and it’s activities

About

Working hours

Monday to Friday, - 9:00 am - 5:00 pm
Responsibilities

Main activities:

Delivery Experience.

  • Drive improvements of our customers' NSS on Delivery, leveraging customers voice and data & analytics.
  • Deliver together with local stakeholders (GSC and Country organization) successful plans, with a specific focus on key customer segments and VIP customers.
  • Make regular external benchmarks and competitive analysis.

Commercial Logistic Offer (CLO).

  • Manage CLOs to ensure on-time order execution and competitive positioning by customer type.

Order Experience.

  • Drives digitization of the Delivery experience (MySE, MySchneider, e-Commerce).
  • Ensure product and customer master data are properly managed to allow best-in-class customer experience.
  • Master ERP key functionalities, especially date rescheduling relative to order entry and fulfilment.

Customer Process Capabilities (CPC).

  • Implement, deploy, measure and monetize the Customer Process Capabilities.
  • Ensure strong personalization by customer type to create a sustainable competitive advantage

Interacts with:

  • GSC Regional Organization Logistics, Planning and manufacturing;
  • Customer Care and Business Leaders in their country, DCX Leader, Schneider Digital.

Measures of Success:

  • Nett Satisfaction Score on Deliveries (NSSoD).
  • Customer Process Capability (CPC) adoption rate.
  • Monetization of CPC's.
  • Zero touch order %.

Skills

  • ERP systems (preferred: SAP).
  • Tableau.
  • Data analytics.
  • Change Management.
  • Business and Supply Chain.
  • Previous experience in Logistics, Customer Care or Sales/Marketing.
  • Project Organization and Planning.
  • Focus on customer.
  • Lead with agility.
  • Influencing skills to convince senior stakeholders in a matrix organization.
  • Strong digital mind-set with analytical skills.
  • Take risks and innovate.

Process

The steps involved in being recruited for this job.
  • 1
    Submit applicaiton
  • 2
    Interviews
  • 3
    Shortlist

Logistics

What you’ll be provided with during your stay

Benefits of becoming a Global Talent

Apply your skills and knowledge in a practical environment.
International Exposure - Experience working in new cultures and industries.
Our programs can help you live the leadership values: (Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity)
Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.

FAQs